Spring Webinars Announced
Looking to grow your business? Learn with CLCA and gain the information you need to connect with success.
Communicate Like A Leader
3- 4 p.m., Tuesday, May 7
$25 member/$50 non-member
Studies tell us 70 percent of mistakes in the workplace are a direct result of poor communication!
Business professionals must have rules and tools for communicating effectively. Leaders need a firm foundation in listening mechanics and conflict resolution.
Successful leaders continually work to develop and improve their communication skills, or face considerable hardship navigating the unique demands inherent in leading others.
Learning Objectives:
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Define, distinguish and formulate crucial active listening skills
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What respect has to do with communication?
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What are the expectations of a multi-generational workforce?
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Define leadership styles of communication
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Identify methods for dealing with difficult people and resolving conflict on the job
Conflict Management
How to Have Fierce and Crucial Conversations
3- 4 p.m., Thursday, May 30
$25 member/$50 non-member
Workplace conflict haunts organizations every day — it leads to lost productivity, diminished morale and decreased performance.
Conflict can negatively impact your organization’s bottom line through increased employee absenteeism, decreased job performance and poor customer service. Most employees do not know they can and should be responsible for resolving their own conflicts.
This training will focus on developing skills such as active listening and non-judgmental questioning. Attendees will learn how to communicate openly and honestly, and will be given the tools to help them successfully resolve conflict situations and avoid future ones.
Learning Objectives:
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How to assess a challenging situation and appropriate strategy
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Understand the elements of effective communication
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Utilize a five-step process for dealing with difficult people
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Recognize the negative impacts of conflict
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Navigating through tough conversations with employees
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Conflict resolution across department team members
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Understanding and displaying empathy
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